Placeholder image Loading

Free shipping for all orders in UK & Europe

Shipping Policy

Welcome to GeoDomeX!

Thank you for shopping at GeoDomeX, this shipping policy applies to all products offered and published by GeoDomeX on the website:

GeoDomeX is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

1. GEODOMEX SHIPPING

GeoDomeX delivers locally in the UK and the European Union and internationally worldwide.

GeoDomeX orders are shipped and delivered on business days (Monday - Friday - 8 AM - 5 PM UK Time). For security reasons, GeoDomeX will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

2. SHIPPING COSTS

GeoDomeX offers free shipping on all orders (only applies to UK and EU5 Mainland). Please note replacement parts not covered under warranty will incur additional shipping costs. These will be calculated for you at checkout.

For international orders, the shipping cost will depend on the country of delivery and will be calculated and shown to the buyer at the time of order.

3. SHIPPING TIMES

Please note that GeoDomeX is manufactured on a made-to-order basis, with an average production time of 30 days. However, please be aware that production times can vary. Once your dome has been completed and dispatched from our facility, you will receive notification. Following dispatch, the shipping times outlined below will apply. It’s important to understand that these timings are provided as estimates, and while we strive to meet them, exact production times may vary.

We offer swift shipping for all orders. For UK orders, expect delivery within 1-3 days, while ROI and EU5 orders typically arrive within 5-7 days. However, it's worth noting that we often surpass these estimated times, as we prioritise speedy delivery.

To keep you in the loop, we provide regular updates on your order's status. Once your product is dispatched, you'll receive a tracking number, allowing you to stay informed throughout the journey.

Our commitment to exceptional quality and craftsmanship is unwavering. We take immense pride in our GeoDomeX products, and we assure you that they are worth any wait involved.

Should you have any questions or concerns regarding your order, please don't hesitate to reach out to us.

4. SHIPMENT TRACKING

You will receive an email when your order has been processed, this will include the tracking details of your order. Please make sure to track your item using the tracking number we provide to you. We are not responsible for any lost or stolen packages. If your package has been lost or stolen, please contact the appropriate shipping company according to the tracking number, for further assistance and information.

5. DELAYS

GeoDomeX is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, GeoDomeX is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.

6. UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

7. WRONG DELIVERY ADDRESS

GeoDomeX will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.

8. SECURE DELIVERY ADDRESS

GeoDomeX recommends that buyers provide a secure delivery address, such as your home or workplace. GeoDomeX is not responsible for lost or stolen packages due to insecure delivery addresses. Please note that all deliveries must be signed for, therefore it is important to ensure that someone is available to receive the delivery.

9. CUSTOMS TAX

For international deliveries, please note that customs in some countries may charge additional duties or taxes. Any additional costs related to import/customs duties are the sole responsibility of the buyer. It is the sole responsibility of the buyer to check their country's duties, tariffs or taxes on importing goods before placing an order outside the UK.

10. SHIPPING COMPLETED

Each delivery is considered to have been made from the moment GeoDomeX makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered".

11. CONTACT INFORMATION

If you have questions about this Return Policy, please contact us through our contact page or via the contact information below:

  • GEODOMEX GROUP LTD Company number 14147648 

  • UK Trademark registration number UK00003550417

  • 20-22 Wenlock Road, Suite LP57237, London, United Kingdom, N1 7GU

  • +44 (0) 20 3886 1874

Have a question? Get in touch!

Call us on:
020 3886 1874
Or write to us online:
Send message