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Return Policy

Welcome to GeoDomeX!

This Return Policy applies to all products purchased through:

Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.

Only refunds are made, once the product has reached its destination and has been received by the buyer, no refunds are made for products that are in transit to be delivered or have not yet been delivered.

By making a purchase through the website you declare and agree to be bound by the conditions described below. Our Refund Policy does not affect your statutory rights.

1. RETURNS AND REFUNDS

Customer satisfaction with our products is important to us, so we do make returns and refunds, if at the time of receiving the order, the product has any manufacturing defect or damage.

It is the buyer's responsibility to inspect the product upon receipt of the order and ensure that the product has arrived in good condition before attempting any installation and assembly of the product and to properly follow the instructions included in the assembly manual. We do not issue refunds or returns if damage occurs during installation and assembly of the product due to failure to properly follow the installation instructions included in the assembly manual. Requests for refunds for damage incurred during installation will be reviewed on a case-by-case basis and will be resolved at the discretion of GeoDomeX.

If you wish to cancel your order before your order has been dispatched please get in touch with us at support@geodomex.co.uk where will be able to cancel your order and arrange your refund. Once your cancellation has been received and accepted, please allow 3 to 5 business days for your return to be processed to your original payment method. Please note all cancellations are subject to a 3.5% deduction to cover costs incurred to GeoDomeX, including payment proccessing fees, that are a direct result of your purchase.

Once your order has been dispatched and picked up by our delivery partner it is no longer possible to cancel your order and you will need to follow the returns process outlined below.

We do our best to avoid any error, damage or defect in our products, however, if you receive a wrong, defective or damaged product and need to exchange the product for the same or need a refund, please contact us via our contact information. We will assume the value of the shipping. In the event that you request a return, we will also refund the shipping value.

Purchases made on our website can be returned for refund within 14 days from the date of delivery. If 14 days have passed since delivery of the product, we are unable to offer a refund.

2. CONDITIONS OF RETURN

  • Full name of the person who placed the order.
  • Order number.
  • Proof of damage or defect of the product (photo or video).
  • Items must be in its original condition (unmarked, unaltered, and undamaged).
  • Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products. Please package the product securely.
  • GeoDomeX reserves the right to reject any returns which do not comply with our Refund Policy. Returns that do not fulfil our return policy may be shipped back to the client at their own cost.

To request a return please send us your request through our contact information and you will receive instructions on how to return the product.

3. PROCESSING YOUR REFUND

Once your return has been received and accepted, please allow 3 to 5 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method, with the cost of original shipping deducted from your refund.

4. WARRANTY

GeoDomeX offers a 5-year warranty period on all products.

Please note that the warranty only covers defects and damage to the product and damages caused due to the quality of material and workmanship.

The warranty does not cover misuse or improper use of the product by the purchaser or any third party, improper installation of the product without following the instructions included in the assembly manual, negligence of the purchaser or any third party during installation or use of the product and any other incident or occurrence attributable to the purchaser or third party. Commercial use is not covered by the warranty.

DISCLAIMERS

GeoDomeX products are only intended as a temporary structure and will not necessary safeguard fully against weather conditions. We accept no claims, liability or responsibility, which may arise from this fact.

No liability is accepted for delays or non-performance of the products due to force majeure, act of God, the requirement of any statutory authority, fire, accident, industrial dispute, your failure to obtain any necessary permissions or licences or anything deemed to be beyond our reasonable control.

GeoDomeX are not responsible for any damage to the site on which the products are installed and this shall be solely customer responsibility.

The customer will be fully responsible for any loss of or damage caused to the products, which includes installation and setup. The customer is advised to insure the products.

GeoDomeX shall not be liable for any loss, damage or injury arising out of the use of or failure of the equipment or any defect in them save for the liability in respect of death or personal injury, which arises from our direct negligence.

FORCE MAJEURE While every effort will be made by the GeoDomeX to carry out any order accepted the full the performance of it is subject to variation or cancellation by the GeoDomeX consequent upon Act of God, War, Strikes, Riots or Lockouts or any other disturbances. Fire, Flood, Storm, Gale or Tempest restrictions on the use of Transport, Fuel or Power. Requisitioning Storage of material or transport or labour or any other cause beyond the control of the GeoDomeX.

GeoDomeX shall not be liable for any loss, damage or injury arising out of the use of or failure of the equipment or any defect in them save for the liability in respect of death or personal injury, which arises from our direct negligence.

GeoDomeX accept no liability or responsibility for any indirect or consequential loss or damage or cost due to breakdown, damage or interference of the products.

Save as provided in these conditions and to the extent that the exclusion or restriction of liability may be prohibited by statute, GeoDomeX will not be liable for any loss, damage, or injury caused, directly or indirectly by the products or their use. Your statutory rights are not affected.

5. CONTACT US

If you have questions about this Return Policy, please contact us through our contact page or via the contact information below:

  • GEODOMEX GROUP LTD Company number 14147648 

  • UK Trademark registration number UK00003550417

  • 20-22 Wenlock Road, Suite LP57237, London, United Kingdom, N1 7GU

  • +44 (0) 20 3886 1874

Have a question? Get in touch!

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020 3886 1874
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